Frequently Asked Questions

Have a question? Great. We have a trained staff who can answer just any question that you might have. We are here to you seven days a week. We're available!

 

What does "Remy" hair mean?

Remy Hair is the finest quality of human hair available, the cuticles are kept intact, and aligned the hair is all flowing in the same direction from root to tip, it has also not been stripped. Stripping of the hair color means taking the pigmentation (color) of the hair out.

How many ounces is in one bundle?

3.5 ounces

How many bundles do I need to purchase for a full head sew in?

12"-16" needs 2 bundles

18"-24" needs 3 bundles

24"-30" needs 3 to 4 bundles

Can I color the hair?

All the hair that I sell can be dyed, chemically treated or processed in any way to meet you styling needs.

Can I cut my hair extensions?

Yes your hair extensions can be cut to fit your desired hairstyle. Cutting your hair extensions is just like cutting your own natural hair so make sure if doing so it is done by a professional.

Can I use heat products on my hair?

Yes you can use heat but using excessive heat, flat irons, and blow dryers is not recommended. If you do decide to use heat products, use proper moisturizers and leave in conditioners to help keep the hair looking luxurious and shiny, this is highly recommended. A couple treatments with a hair technician or hairstylist will also improve the longevity of the hair. Finally, combing and securely wrapping it frequently will ensure its quality, texture and shine.

Can I wash my hair extensions?

Yes, when washing hair it is important that you use a mild moisturizing shampoo and a good low PH but high moisturizing conditioner well. Leave conditioner in hair for a while and rinse almost but not completely.Towel drying the hair is also recommended to ensure that you do not apply to much heat to the hair as you would with a blow dryer, comb in a leave in conditioner and wrap your hair or style as desired.

Can I sleep in my hair?

It is not recommended that they wear the hair loose at night because this process can cause much tangling or matting. The body is going to go through much movement while they are asleep so the best way to avoid tangling or matting is to comb, condition the hair, braid it and then secure it with a nightcap. The preferred of most is a silk or satin night cap.

How long will my hair last?

The lifetime of hair depends on the care of the hair, with the proper care and correct products used on the hair determines the lifetime of the hair.

What is your shipping process?

All prices on the website include FREE standard shipping worldwide

We ship Monday through Friday. You will receive a tracking number once your order ships. It is the responsibility of (you) the buyer, to make sure that you enter the shipping address is correct. If you make an error, please contact us IMMEDIATELY at info@itsjoliehair.com.com.

How long is the shipping process?

Once you place your order with us you will receive an order confirmation. Please allow up to 1-3 business days for us to process your order. Once your order has been processed, we will then promptly ship your order within 24 hours. Once we have shipped your package, you will receive tracking information. Please keep in mind that we cannot be held responsible for issues related to carrier delays.

How do I track my package?

Once your order is shipped, you will receive a email notification with a tracking number, and delivery day to track your order. It is your responsibility to arrange for the receipt of your package. Though we make every attempt to send your package to you as quickly as possible, we have no control over the delivery times of the FedEx or USPS.

What is your return policy?

You can return your order unopened and unused within 30 days of delivery and it is in its original packaging because I follow strict hygiene regulations and public health safety in terms of my human hair extensions in order to protect my clients.

What is your exchange policy?

You can exchange your order unopened and unused in its original packaging within 30 days of delivery because I follow strict hygiene regulations and public health safety in terms of my human hair extensions in order to protect my clients. Customer is also responsible for any price difference if the exchange is of greater value.

What forms of payment do you accept?

We take all major credit cards, Visa, Master, Discover and American Express.

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